EGS PRIVACY NOTICE
Last Updated: September 2018.
What Personal Information About Clients EGS Counseling Gather?
We receive and temporarily store information you enter on our Web site for such purposes as responding to your requests and communicating with you. You can choose not to provide information in our website and communicate with us solely through the telephone. We may receive certain types of information whenever you interact with us. We are not presently using “cookies” in our website but we may obtain information about your location and your mobile device through our service providers. Most mobile devices allow you to turn off location services and we ask your permission to respond to your inquiries by e-mail or telephone whenever you fill out any of our forms.
EU User Consent
For users of this website located in the European Union (“EU”), EGS follows the Google EU User Consent Policy found at this link:
By voluntarily using this website, EU users consent to data collection, sharing, and usage as described above. Any EU user not consenting to such uses of data and cookies by EGS’s service providers should not use this website.
Basic Confidentiality Policy
Where personal information is required to use or interact with EGS, it is our policy that this information – such as your name, postal or email address, or telephone number — is private and confidential. The personal information you provide to EGS is stored in a secure location, accessible only by appropriate staff, and is used for the purposes set forth in this policy, such as to reply to your questions or to send requested materials.
We collect two types of information from visitors: (1) Personal information; and (2) Non-Personal information, such as your IP address or cookies.
1. Personal information
“Personal information” is information that identifies you personally, such as your name, postal address, telephone number, or email address. EGS collects and stores personal information that you have provided to us only if you become our client. Here are some examples of manners in which we may collect your personal information on www.egscounseling.com:
We will collect your first and last name, and email address, (plus telephone if you choose to provide it) when you become a client and sign up to receive information from EGS; We may collect your email address if you contact us with a question; We may collect your device ID number (through our service provider) when you interact with the Site using a mobile device.
The above list provides an example of the personal information that may be collected from you. If you do not want EGS to collect your personal information, please do not provide it to us.
2. Non-Personal information
“Non-Personal information” can be technical information or it can be demographic information, such as your age, gender, ZIP code or other geolocation data, or interests. Non-personal information does NOT identify you personally. Here are some examples of the non-personal information that is collected via our service providers and a description of how this information is used:
Cookies are text files sent by Web servers to Web browsers and are stored on the user’s computer or mobile device. If the browser is loading a page and the server requests the information stored in the cookie, the cookie is sent back to the server.
Cookies contain data about the user’s activities on the website, and can be used by Web servers to identify and track users as they navigate different pages on a website, and to identify users returning to a website.
Cookies may be either “persistent” or “session” cookies. A persistent cookie will remain valid until its set expiration date (unless deleted by the user). A session cookie will expire at the end of the user session, when the Web browser is closed.
To recognize the user’s computer when the user visits the website to improve the website’s usability. Most browsers allow users to refuse to accept cookies.
In Internet Explorer, you can refuse all cookies by clicking “Tools,” “Internet Options,” “Privacy,” and selecting “Block all cookies” using the sliding selector.In Firefox, you can block all cookies by clicking “Tools,” “Options,” and un-checking “Accept cookies from sites” in the “Privacy” box.In Google Chrome, you can adjust your cookie permissions by clicking “Options,” “Under the hood” and Content Settings in the “Privacy” section. Click on the Cookies tab in the Content Settings.In Safari, you can block cookies by clicking “Preferences,” selecting the “Privacy” tab and “Block cookies.”
Users can also delete cookies already stored on their computers:
Use of Information Collected Via the Site
1. Personal information
We use your personal information that is collected on the Sites primarily for the following purposes:
To deliver services, such as educational programs, information or newsletters you request or to alert you to special offers, updated information and other new services from EGS.
To fulfill the terms of a promotion;
To ensure our Site is relevant to your needs;
To help us create and publish content most relevant to you;
To request your feedback about your experience with EGS;
To allow you access to limited-entry areas of the Site;
2. Non-Personal information
Non-personal information is used as described above and in other was as permitted by applicable laws, including combining non-personal information with personal information.
Release of Information to Third Parties
All information disclosed within sessions is confidential and may not be revealed without prior written permission from our client, except where disclosure is required by law. Exceptions to confidentiality required by law include:
– Reasonable suspicion of child, dependent or elder abuse or neglect.
– Expressed intent to harm yourself or another person.
EGS otherwise does not use, share or otherwise disclose your personal information to any third parties.
Children Under 13
The website does not knowingly target children under the age of 13 and we do not collect personal information from any child under the age of 13. In the event we learn that such information has been provided to the Sites, we will delete or destroy it.
Third Party Websites and Links
We communicate with our clients on a regular basis via email. For example, we may use your email address to confirm your request, to send you notice of payments, to send you information about changes to our services, and to send notices and other disclosures as required by law. Generally, clients cannot opt-out of these communications, but they will be primarily informational in nature rather than promotional.
However, we provide you the opportunity to exercise an opt-out choice if you do not want to receive other types of communications from us, such as messages or updates from us regarding new services and products offered on the Sites or if you do not want us to share your personal information with third parties. For emails, you may opt-out by calling EGS and we will process your unsubscribe as soon as possible.
No data transmissions over the Internet can be guaranteed to be 100 percent secure. Consequently, we cannot ensure or warrant the security of any information you transmit to us and you understand that any information that you transfer to EGS is done at your own risk. However, EGS uses website security measures consistent with current best practices to protect its website, email and mailing lists. These measures include technical, procedural, monitoring and tracking steps intended to safeguard data from misuse, unauthorized access or disclosure, loss, alteration or destruction.
We realize there can be incidents of misuse or unauthorized program incursions, as almost every website, service and user encounters. In those instances, our goals are to move quickly to isolate the problem, ensure or restore proper functionality and minimize any inconvenience to our users. As appropriate and necessary, EGS will notify the relevant authorities of these incidents of misuse or unauthorized program incursions of the EGS website.
Please call our office to report any problems or questions to 773-979-4438.
Your California Privacy Rights
California Civil Code Section 1798.83 permits our visitors who are California residents to request certain information regarding the EGS’s disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us at 773.979-4438.
For users of this website located in the European Union (“EU”), EGS follows the Google EU User Consent Policy found at this link: http://www.google.com/about/company/user-consent-policy.html. By voluntarily using this website, EU users consent to EGS’s data collection, sharing, and usage as described above, as well consent to EGS’s storing and accessing of cookies as described above. Any EU user not consenting to such uses by of data and cookies by EGS should not use this website.
To keep giving you a great web experience when visiting EGS Counseling, we periodically update our website security certificates based on new SSL Standards.
In order to continue enjoying our website you should install a supported browser. To install or update a supported browser please visit any of the browsers’ websites:
Apple Safari http://support.apple.com/downloads/#safari
Google Chrome https://www.google.com/chrome/
Microsoft Edge Browser https://www.microsoft.com/en-us/windows/microsoft-edge
Mozilla Firefox https://www.getfirefox.com/
EGS Counseling will never send you an unsolicited e-mail that asks you to provide sensitive personal information like your social security number, tax ID, bank account number, credit card information, ID questions like your mother’s maiden name or your password. If you receive a suspicious e-mail please report it immediately to the telephone number listed in our website.
EGS Counseling will only send you an email to answer your requests and communicate with you after you fill out the contact form in our website. EGS Counseling will never send attachments nor include links to external websites in any of our email messages without getting your permission first.
You will always know in advance if you are expecting an email from EGS Counseling.
Don’t open any attachments or click any links from suspicious e-mails.